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FAQ: General


Payments & Transactions

Lightroom Presets

onOne Software Presets

Photoshop (ACR) Presets

Photoshop Actions




How-To Videos


I lost the link to download my files, how do I retrieve it?

After you make your purchase, you will receive two emails: an order confirmation, and an email with your download link. If you cannot locate your download link, please contact me. Or, if you made your purchase using an account on this website, you can also download your files through that page as well. Click here to sign in to your account.

My files are not opening up after I download them. What is wrong?

Some files are very large, particularly video tutorials and bonus materials, and will take a long time to download. The amount of time it takes will depend on your internet speeds, so you may need to wait several minutes (or more) for it to completely download.

Can I order a DVD instead of a download?

No, I do not offer hard-copy DVDs of the video tutorials or bonus materials.

Are there video tutorials to show how to use and install the products on this site?

Yes! There is an entire page filled with videos demonstrating how to install and apply both Lightroom Presets and Photoshop Actions. Head on over to the Video Tutorials page for more information.

Who can I contact if I have any further questions?

If you have any other questions about your download, please send us an email:  store@nicolesy.com